Shipping policy
At Versacare, we strive to provide fast and reliable shipping for your Alpha Sponge orders. Please read the details of our shipping policy below.
1. Processing Time
- All orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Methods & Delivery Time
- We offer standard and expedited shipping options. Delivery times may vary based on your location:
- Domestic (within the U.S.): 3–7 business days
- International: 7–21 business days
- Delivery times are estimates and are not guaranteed due to carrier delays or customs processing.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method, weight, and destination.
- Occasionally, we may offer free shipping promotions.
4. Order Tracking
- Once your order ships, you will receive a confirmation email with tracking information.
- You can track your shipment via the carrier’s website using the provided tracking number.
5. Lost or Damaged Packages
- Versacare is not responsible for lost or delayed packages caused by the carrier or incorrect shipping information.
- If your package arrives damaged or is lost, please contact us immediately at info@versacare.co so we can assist you.
6. Contact Us
If you have any questions about shipping, delivery times, or tracking, please email us at info@versacare.co. Our team will respond promptly to help you.